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Application Specialist - USA

Application Specialist – USA

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Application Specialist – USA

An Application Specialist typically works with software and technology applications, providing support, customization, and training to end-users.

Job Information:

Job NameApplication Specialist – USA
Work TypeFull-time
Location12018 jobs in UNITED STATES, US
Salary
(401)k
BenefitsPulled from the full job description

Overview:

As one of InnovMetric Software Inc.’s subsidiaries, PolyWorks USA Inc. Application Specialist – USAis primarily responsible for promoting the capabilities of PolyWorks, providing technical support and training services to PolyWorks users and supporting the sales efforts of 3D metrology hardware partners in the United States.

Founded in 1994 and headquartered in Quebec City, QC, Canada, InnovMetric Software Inc. Application Specialist – USA is the leading provider of universal 3D metrology software solutions. The world’s largest industrial manufacturing organizations, including GM, Volkswagen, Tesla, BMW, Boeing, and Apple trust InnovMetric’s PolyWorks® software solutions.

With its subsidiaries and joint ventures, InnovMetric has over 550 employees spanning 17 countries.

Responsibilities:

  • PolyWorks USA is currently looking to hire a full-time Application Specialist located in the United States.
  • We are looking for someone interested in:
  • Gaining an in-depth knowledge of our solutions in order to provide basic and expert-level technical support to our customers
  • Providing to our customers training sessions (which last normally three days) to ensure that they efficiently use our solutions in their manufacturing or design processes
  • Performing advanced software demonstrations adapted to the specific needs of our potential customers
  • Communicating the specific needs of our customers to the software development team
  • The primary work location for this position will be from your home.
  • You will also be required to travel throughout the United States.

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Qualifications:

  • University Degree in Mechanical Engineering or a similar field
    Experience with CAD/CAM software and design and manufacturing processes
  • Allowed to travel freely between Canada and the United States
    Comfortable with client contact and determined to understand and meet the needs of our customers
  • A bachelor’s degree in computer science, information technology, or a related field is often required.
  • Previous experience in application support, customization, or a related role is beneficial.
  • Proficiency in relevant programming languages, knowledge of database management, and familiarity with relevant software applications.
  • Strong communication skills to interact effectively with end-users, team members, and other stakeholders.
  • Ability to analyze complex issues, identify root causes, and implement effective solutions.
  • A customer-centric approach with a focus on providing excellent service to end-users.
  • Ability to adapt to changes in technology and work requirements.

InnovMetric offers excellent working conditions:

  • Flexible schedule that facilitates work/family balance
  • 401(K) Plan
  • Competitive salary
  • Bonus plan
  • Group insurance
  • Assistance program for employees and their families
  • We thank you for your interest in this position.
  • Please note that we will only contact shortlisted candidates.

Conditions:

  • Provide technical support and troubleshooting for users experiencing issues with software applications.
  • Customize software applications to meet the specific needs of clients or users. Application Specialist – USA This may involve configuring settings, creating custom reports, or modifying the software. Application Specialist – USA
  • Conduct training sessions for end-users to ensure they understand how to effectively use the applications. This may include creating training materials and documentation. Application Specialist – USA
  • Work closely with other IT professionals, developers, and business analysts to understand user requirements and provide solutions.
  • Participate in the testing of new software releases and updates to ensure they meet quality standards and are compatible with existing systems. Application Specialist – USA
  • Maintain accurate and up-to-date documentation related to software configurations, customizations, and support processes. Application Specialist – USA
  • Stay informed about the latest developments in relevant technologies and suggest improvements to enhance the efficiency and effectiveness of applications. Application Specialist – USA

Conclusion:

The role of an Application Specialist is crucial in ensuring the smooth operation of software applications within an organization. Application Specialist – USA This position requires a mix of technical skills, problem-solving abilities, and effective communication to provide valuable support to end-users. Application Specialist – USA

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