Service Specialist 1 – Springhill (USA Job)


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Service Specialist 1 – Springhill (USA Job)

Service Specialist 1 – Springhill-Hours for this position are Monday – Thursday 8:45am-5:15pm with Fridays rotating 8:45am-5:15pm / 9:45am-6:15pm and 1-2 Saturdays a month at the Alachua Service Center.

Immediately greets and assists members or potential members upon arrival by processing financial transactions, setting up new accounts and educating members on Campus’ products and services.

A “service specialist” in the SpringHill Banking context generally refers to a professional who provides specialized services related to customer service, transactions or other banking operations. Service Specialist 1 – Springhill-They assist customers with account related enquiries, process transactions and provide information about banking products and services.

Job Information:

Job Name Service Specialist 1 – Springhill (USA Job)
Work Type Full-time
Location 9200 NW 39th Ave, Gainesville, FL 32606
Salary
$32,600 – $47,400 a year 
Banking

Important Functions & Responsibilities:

Receives and processes member financial transactions including deposits, withdrawals, loan payments and member requested transfers. Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve.
Service Specialist 1 – Springhill-Identifies cross sell opportunities and cross sells services to members.

Ensures all paperwork is completed accurately and submitted to appropriate departments on a timely basis.
Service Specialist 1 – Springhill-Adheres to and follows and governmental policies and regulations.
Performs other job related duties as assigned.

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Performance:

Provides informed, prompt, professional and accurate service and support to members and associates. Processes member transactions with zero errors. Service Specialist 1 – Springhill-Opens all types of accounts/certificates, and other products and services accurately, ensuring all related forms are completed and legible at time of setup.
Proactively seeks opportunities to cross sell products and services for the betterment of our members.

Ensures all procedures for assigned products are in compliance with governing regulations.

Knowledge and Skills:

Experience: One month to twelve months of similar or related experience.

Interpersonal Skills:

Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Service Specialist 1 – Springhill-Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills:

Must be able to use general office equipment including computers, copiers, scanners, coin counters, and cash counting machines. Basic understanding of math and cash counting/handling skills. Service Specialist 1 – Springhill-Must be able to interpret credit union policies and procedures. Maintain the confidentiality related to credit union operations and member information. Provides friendly service.

Service Specialist 1 – Springhill, banking ki kuchh samany jankari:-

  • Interacting with customers to address inquiries, resolve issues, and provide information about banking products and services.
  • Processing various types of financial transactions, such as deposits, withdrawals, fund transfers, and check cashing.
  • Assisting customers with account-related tasks, including updating information, issuing statements, and managing account access.
  • Having a good understanding of the bank’s products and services to effectively communicate information to customers and promote additional services.
  • Resolving customer complaints or issues and escalating complex problems to higher levels of authority when necessary.
  • Ensuring compliance with banking regulations and policies while performing customer transactions and handling sensitive information.
  • Maintaining accurate records of customer interactions, transactions, and account information.

Important Link:

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Circular Click Here

 

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